Shipping & Returns

Shipping Policy

We use a variety of carriers for our shipments. You have the option to select a preferred one at checkout. Sometimes we may use a different carrier than the one you have selected (alcohol beverages can only be shipped with Fedex for example). If for some reason we cannot accommodate your choice of shipping carrier, we do reserve the right to use a different carrier than the one you selected, with the same or better delivery service and same or lower cost to you.

Shipping of Perishable Items

If your purchase contains perishable items, it is recommended that you choose a faster delivery service. We make every effort to ensure that all products arrive to their final destination in the best condition possible so please be mindful when choosing the shipping method.

Sometimes we may not be able to ship perishable items (destination address too far from the seller for example). In this case we will let you know and will fully refund those items back to you.

When purchasing yogurt online, please note that due to the nature of the product its consistency may change during transportation. The yogurt may not have the firm body consistency like the one you purchase from the store. This in no way changes any of the characteristics or the quality of the yogurt, it only changes its physical appearance. The yogurt may also form whey during transportation. Whey is a liquid that naturally appears in our yogurt. It's a good source of protein and living proof of the existence of probiotics in the yogurt. Again, it does not change the taste or the quality of the yogurt.

International Shipping

Most items can be shipped internationally and to P.O. boxes too although if your are ordering from overseas, please check with us to make sure there are no special requirements, etc. If you are ordering from Europe, please place your order with Bulgarian Food EUROPE, this is our sister company in the EU.

When To Expect Your Order

The delivery date for your order is based how quickly the merchant can process and ship your items, your shipping address, and the shipping speed and options you choose. We process all orders immediately and notify the corresponding merchants who ship most orders within 2 days. However some merchants may require more time in fulfilling the order before shipping it.

You will receive an email when your order is processed and shipped. Your order status is available at any time in your order history page when you log in to your account. If you have any questions about your order, please let us know.

Buying From Find BG Food

All transactions are backed up by PayPal's secure online payment system.

Paying online on Find BG Food is much safer than paying at the store due to the high encryption mechanism used during the process. In addition, your payment details information are not provided to anyone else other than PayPal (not even to us) so there is no chance of your information being accessed by anyone during the process. PayPal encrypts all of your personal and financial information with their 128 bit (or higher) encryption to ensure the security of all transactions. All transactions are 100% safe and secure.

Payments by PayPal

Return Policy

Our products come with a 100% satisfaction guarantee promise. If you are not satisfied in any way by your purchase and if you cannot return the item, please let us know and we will work with you to find an alternative way to make things right.

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