Terms & Conditions
By using findbgfood.com (“this Website”, “we”, “us”), you confirm that you agree to all terms and conditions on this page. If you do not agree with these terms, do not use this website. You agree that Find BG Food may modify these Terms & Conditions at any time and you agree to be bound by all changes that we may reasonably make hereto.
“You” refers to you as a user of this Website, any party authorized to act on your behalf, your company, partner, or any party you are representing or acting on behalf of, on Find BG Food LLC.
You represent that you are at least 18 years old and have provided and will continue to provide accurate and correct information to us. You represent that you have full authority to enter into this agreement and perform its terms. You warrant that each action you make is being done so in good faith and that you have no knowledge of it infringing upon or conflicting with the legal rights of any third parties.
This Website offers you the service to buy physical products online from third party merchants. Unless otherwise noticed, all products on this site are sold and shipped to you by various sellers.
The products on this website, unless otherwise noted, are neither offered, sold, nor guaranteed by us, but are sold and shipped by third party sellers. We provide the service for listing their products online and making them available for you to purchase from a single online store. The sellers are solely responsible for the products, services and/or information provided to us.
While we make every effort to provide you with the most accurate description of all products listed on Find BG Food and on the websites of our subsidiaries, sometimes there might be difference in the products that are pictured and the products that are shipped. This could be due to the product being unique (handmade items), product availability, outdated product information, using a different seller or supplier than the one who provided us with the product description, etc. We will make every effort to ensure that you receive the items that you ordered, however if a product is not available we will replace it with and send an alternative product which we deem suitable. By placing an order with us you agree to receive a product which is similar to the one you ordered, in case the ordered product is not available.
Order Placement and Order Acceptance Policy
By completing and submitting the electronic order form, you are making an offer to purchase goods, which, if accepted by us, will result in a binding contract. Only when we review and accept your order, we will dispatch the items that you purchased.
Your emailed receipt of an order confirmation signifies that we have been notified of your offer to purchase the selected items. It does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell unless we accept the order and dispatch the items. Only when we ship your order, it means that we have confirmed and accepted your offer to buy a product or a service.
By placing an order with us, you give us the permission to charge your card or account with the full amount of your order, at the time you are placing the order. If for some reason we decide to refuse the order, we will promptly issue a full refund. We reserve the right to cancel any order and to decline the acceptance of any order.
Item availability and prices are subject to change at any time, without notice. We reserve the right to limit quantities, and at any time after receipt of your order, without prior notice to you, to supply less than the quantity ordered of any item. We will issue a refund for any items that we cannot ship.
Sometimes, we may require additional information and/or verification before accepting and processing any order. In that case, we will contact you and wait to hear from you before proceeding with fulfilling your order.
We reserve the right to cancel an order or to issue a return for merchandise that is advertised in error, that does not conform to advertised specifications, or was shipped in error. Charge backs from credit card issuing banks are subject to the above policies.
We reserve the right to remove and refund without notification any items that are deemed unsuitable for shipping to the destination address.
All orders placed will be thoroughly researched before shipping, in accordance with the policies set by Find BG Food’s Credit and Fraud Avoidance program. Find BG Food may require additional information and/or verification before accepting and processing any order.
Any customer can open a claim at any time if they believe their order is different than what they had received. To open a claim you need to submit your request in writing via email with photographic evidence supporting the claim. No claim will be processed or granted without photographic evidence. Granting your claim is entirely at our Management discretion.
At Find BG Food, we make every effort to provide you with current inventory status and product availability information. Due to the fact that our online store consists of rare products, an item may not always be in stock. Find BG Food will accept orders for out-of-stock items. If the item you order is not in stock, it will be placed on backorder and shipped to you when it becomes available. On orders with backordered items, the total shipping charges are included with the first shipment. Shipping charges are non-refundable. A backorder may be canceled at ANY time prior to shipping.
If you choose to subscribe for automatic billing, you agree that you will pay for the chosen services and products for the period of the minimum duration of the corresponding subscription as described, which may vary by product. You are solely responsible to maintain your account in good standing, which includes but is not limited to timely payments of all dues, fees, taxes and other applicable charges. You agree to pay for our services rendered for a minimum period of the subscription. However, you have the option to terminate your subscription within the first 30 days from your sign up date.
Termination of Subscriptions
All our subscriptions are binding for the period of their duration. You can terminate your subscription within the first 30 days from the date you sign up. You may not cancel your subscription after the 30 days period had passed. If you decide to do so, we may seek redemption to the amount of your remaining subscription. You may terminate your subscription at the end of the subscription period only. If, however, you are unhappy with our service, you can request an earlier termination. Granting earlier termination requests is entirely at our Management discretion. All termination requests must be sent to us in writing over email or using the contact us form.
Product Images, Packaging and Ingredients
The product images used across the online store are solely for guideline and illustration and informational purposes only and may not be considered as exact representation of the product. Although we make all effort to display the appearance of each product accurately, we cannot guarantee that the image you see on your computer will accurately reflect the appearance of that product. As such, it is possible that the product which you receive may vary from the images on our website.
We do every effort to list product ingredients correctly to the best of our abilities. Due to the fact that we source products from different sellers and different manufacturers, the product ingredients of the same type of product might vary from seller to seller and manufacturer to manufacturer. For that reason we may opt to list main product ingredients or partial ingredients only.
If you are uncertain about any product details and would like to get additional product information about it, please contact us.
By placing an order, you acknowledge that all information regarding weights, measures, ingredients and other data relating to the items displayed on this website are approximate and indicative only and they are intended to present you only with a general guide about the product. You acknowledge that you have made your purchase upon your own judgement about the nature and quality of the products your purchased.
By placing an order, you agree not to hold us responsible for any discrepancies between the displayed product images, appearance, packaging and ingredients of the products you received.
If you believe that you had received a different item altogether, please contact us to resolve the issue.
In the attempt to be as accurate as possible, we ask our clients if they encounter a case where the images, packaging and ingredients do not correctly represent a product, to please let us know.
Shipping & Returns
Shipping charges for any return due to different brand, sort, design, label, etc., from the image on website is the customer’s responsibility. See above for more information on product images.
Buying Online From Us
We use secure transaction payments provided and backed up by Stripe and PayPal’s secure online payment systems. Paying online is much safer than paying at a store due to the high encryption mechanism used during the process. Your payment details information are handled by PayPal and not provided to anyone else (not even to us) so there is no chance of your information being accessed by anyone during the process. PayPal encrypts all of your personal and financial information with their 256 bit (or higher) encryption to ensure the security of all transactions. All transactions are guaranteed 100% safe and secure.
Unless otherwise notice, we do not own or sell any of the products found in our online store. The products are sold by third party merchants as described above.
By using this website or making online purchases on this website you agree to not hold us responsible for, but not limited to, any loss, material, non-material damage resulting from your purchase.
You acknowledge and agree that our duties with regard to goods and services displayed on this website are ministerial in nature. Find BG Food is merely a facilitator and provides transactional assistance to its registered users and to third party sellers and is not a principal to any transaction.
We shall not and do not take title or ownership of any property or funds held by it unless otherwise noted. Title to such property or funds shall belong to the seller or buyer, as the case may be, and shall be held and disposed of in accordance with the terms and conditions or as otherwise agreed upon between buyer and seller. Any disputes and/or disagreements between buyer and seller must be addressed between buyer and seller, and you expressly agree not to hold responsible this website, Find BG Food LLC, or any of its owners, employees, representatives or affiliates in any way or in any manner.
You acknowledge and agree that neither Find BG Food nor any of its owners, employees, representatives or affiliates is responsible for any damages to goods during transit nor for misrepresentations and/or breaches of contract by seller. Find BG Food and its owners, employees, representatives and affiliates shall also be fully protected in relying upon any written notice, demand, certificate or document, which it in good faith believes to be genuine.
Neither Find BG Food nor its owners, employees, representatives or affiliates shall incur any liability whatsoever.
When you register your account, you may be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another person at any time or to disclose your password to any third party. You agree to notify immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account.
Our services are not binding and could be terminated at any time. You may terminate your buyer or seller account only provided that all your fees and dues to this Website are fully paid. All termination requests must be sent to us in writing over email or using the contact us form. Upon termination, your right to use this Website’s services will immediately cease. We agree to terminate your service effective upon the receipt of your written notice of termination.
Although this Website strives to update and keep accurate as much as possible the content contained on this Website, errors and/or omissions may occur. The content contained in this Website or which may be downloaded from this Website is provided “as is” and “as available”. As such, this Website makes no warranty or representation regarding the quality, accuracy, completeness or up-time and availability of such content and expressly disclaims liability for errors and/or omissions in said content. This Website may fix and correct typographical and unintentional errors at any time. If you have any concerns with the content on this Website, please contact us.
While we make every effort to provide accurate specifications and description on all products, we are not responsible for errors in products specifications on this website. For complete descriptions, capabilities, and specifications, please contact the manufacturer of the products in order to get the actual specifications.
All messages, responses, and other communication between you and this Website, including but not limited to e-mails, voicemails, and webpages are confidential and/or subject to copyrights. You agree to take all reasonable steps to protect this confidential information and shall not copy, distribute, share, or make public, any information from this Website without prior written permission from us.
Occasionally we may ask you to share your feedback or comments about our products and services with us. We may do so by sending you automated or manual email messages or in other ways of communication. By replying to that communication or sending us unsolicited feedback and comments, you grant us the copyrights to that content. You agree to grant us the right to share your comments and feedback on our website and confirm that you agree your feedback and comments to be published on our website – in the form of review, comment, feedback, under our FAQs, etc. If you would like your feedback or comments not to be publicly shared on our website, you may request so in writing. All removal requests should be sent to our contact email address and will be honored and respected.
All trademarks or service marks are property of their respective owners.
Limitation of Liability
This Website shall not be liable under any circumstances to you or any other person for indirect, incidental, consequential, special, exemplary or punitive damages, including loss of profit or goodwill, for any matter, whether such liability is asserted on the basis of contract, tort (including but not limited to negligence), breach of warranties, either expressed or implied. In the event that any state/province/country does not permit this broad exclusion or limitation on liability for damages as contained herein, or if the broad exclusion is invalidated in whole or in part for any reason, this Website’s liability is limited to the full extent that is permitted by law. You agree that in no event shall this Website’s maximum aggregate liability exceed one hundred US dollars ($100 USD).
You agree to defend, indemnify and hold harmless this Website and its owners, operators, parents, subsidiaries, successors, assigns, attorneys, contractors, agents, employees, officers, directors, shareholders, and affiliates from any loss, liability, damages or expense, including reasonable legal fees, resulting from any third party claim, action, proceeding or demand related to your use (including your agents, affiliates, or anyone acting on your behalf) of this Website.
This Website is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity, internet or telephone service.
Venue and Choice of Law
This agreement is subject to the laws of New York, NY, United States. You agree to waive questions of jurisdiction and all disputes brought by you shall be in the courts of New York, NY, United States. Prior to resorting to litigation, you agree to attempt to resolve any dispute by binding arbitration in accordance with the laws of the state of New York. The place of arbitration shall be New York. The language of the arbitration shall be English.
If any provision of this agreement shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions of this agreement shall not in any way be affected or impaired thereby. this Website will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of this Website as reflected in the original provision.
This agreement is binding on you, your heirs, successors and assigns, partners, agents, parent corporations, subsidiaries, affiliates, employees.